FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR DELIVERY POLICY?
Customers may opt to have their orders delivered to their preferred local address by a reputable courier, this is free of charge for Maltese/Gozitan addresses, and at a small delivery fee worldwide. Alternatively, local customers may also opt to pick-up their order from our studio in Sliema, Malta, at no charge, with a pick-up time arranged by e-mail.
WHICH PAYMENT METHODS DO YOU ACCEPT?
At this time, this Website only accepts payment made by PayPal, VISA or cash on collection from the Studio in Sliema, Malta.
N.B All bikini sets can be purchased in different style combinations and different sizes, but must be only purchased as a matching (including colour) set.
HOW DO I USE THE CLICK AND COLECT PAYMENT OPTION?
When at the check-out, you will be given the option to collect your order from our studio at the following address: 16/1 Sir Arturo Mercieca street, Sliema, MALTA. Here you can choose to pay by VISA or PayPal in advance, and then pick up your purchase within 14 days from receiving the order confirmation email. The other option would be to select 'cash on collection', where you will have 10 days to pick up your order from our studio. A reminder email will be sent, and if the order is not picked up 10 days after receiving the order confirmation email, then the order will be cancelled and we cannot guarantee that your order will still be available. If for some reason you are not able to pick up the order, then send an email to us so that we will keep your order over the 10 day holding period.
WHAT IS YOUR RETURN POLICY?
Customers have 14 days within which to return a product should they be dissatisfied in any way. Products must be returned at the customer’s own expense and should be unused, undamaged and in a re-sellable condition, along with tags and packaging. A full refund will be issued within 30 days from receiving the return by post. Alternatively, if a return is made in person at the studio, then a refund will be made at that moment.
When receiving your order, please try on the bikini bottoms or swimsuits with the hygiene strip still in position. Returns cannot be made without the hygiene strip being in its original state, or if the garment is soiled.
HOW TO RECEIVE THE ISLE&AQUA GIRL DISCOUNT CODE?
When posting a photo to social media (Instagram & Facebook), tagging @isleandaqua, and using the hashtags: #isleandaquagirl #isleandaquaswim & #isleandaqua, you will be contacted to be sent a discount coupon code, that offers you 20% off your next purchase. This code will only be valid once so do not share it with anyone else.